Shipping policy

Shipping Policy

At Bhadohi Carpets House, we are committed to delivering your handmade rugs in a timely and secure manner. Please review our shipping policy for both domestic and international orders.

1. Shipping Within India
We offer free shipping across India on all orders placed through our website.
Orders are usually processed within 24 to 48 business hours.
Domestic Delivery timelines vary by location and product type but typically range from 4 to 7 business days after dispatch.

2. Customized Orders
For custom rug orders, the production time is approximately 5 to 7 business days. Once the product is ready, it will be shipped immediately and follow the same delivery timelines as standard products.

3. Shipping Confirmation
After you place your order, you will receive:

  • An email confirmation with your order summary

  • A text message confirmation (if applicable)

  • A tracking link via email once your order is shipped

4. International Shipping
We ship worldwide using trusted courier partners such as DHL, FedEx, and others.
Shipping charges for international orders are calculated at checkout based on the destination and product weight.
Estimated delivery time for international orders is 7 to 15 business days after dispatch.

5. Delays During Sale Periods
Please note that during high-volume periods (such as festive sales or clearance events), there may be a delay of 5 to 7 extra business days. We appreciate your patience and understanding during such times.

6. Duties and Taxes
All prices listed on our website are inclusive of applicable taxes and duties within India.
For international orders, import duties or taxes (if applicable) are the responsibility of the customer and may vary depending on the destination country’s regulations.

7. Order Cancellation
Orders may be cancelled before shipment by contacting us directly at:
Phone: +91 8303357385 / +91 7052745237
Email: support@bhadohicarpets.in
If eligible, your refund will be processed via the original method of payment within 48 business hours of cancellation confirmation.

8. Questions or Concerns
If you have any questions regarding shipping, tracking, or delivery timelines, please contact our team any time. We’re here to help.